Support
How can we help?
Frequently asked questions
How do I contact support?
Email [email protected]. Please include the app name, your device model, operating system version, app version (found in the app’s settings) and a short description of the issue. Screenshots help a lot.
How quickly will I get a response?
We aim to respond to every message within 1–2 business days.
How do I delete my account and data?
Where available, you can delete your account from the app’s settings. You can also request deletion at any time — see our account deletion page for the full process.
How do I cancel a subscription or request a refund?
Purchases and subscriptions are processed by Apple (App Store) or Google (Google Play). You can manage or cancel subscriptions in your device’s store account settings. Refund requests must be submitted to Apple or Google directly under their policies; we’re happy to help if you get stuck.
I restored my phone. How do I get my purchases back?
Sign in with the same Apple ID or Google account you used to purchase, then use “Restore purchases” in the app’s settings, where available.
How do I report a bug or suggest a feature?
We love feedback. Send it to [email protected] with as much detail as you can.
How do I report inappropriate content or another user?
Use the in-app report option where available, or email [email protected] with a description and any relevant links or screenshots. We review all reports.
Where can I read your privacy policy and terms?
See our Privacy Policy and Terms of Use.